Lowe’s intros personalized support for loyalty members

Lowe's is offering extra support to its MyLowe's Rewards members.

Members now get free access to maintenance and care support for home appliances.

The support is Lowe's Digital Home Platform, exclusive to rewards members. The Lowe's Digital Home Platform can be accessed online through the MyLowe's Rewards member dashboard on Lowes.com

Members can access free, personalized information about products in their homes, including warranties and manuals, maintenance suggestions and how-to content, recommended subscriptions and replacement parts from the palm of their hand.

If a customer purchased a major appliance connected to their MyLowe's Rewards account, in-store or online, within the past five years, the appliance will automatically appear in their MyLowe's Rewards profile. Members can also search for or manually add additional appliances purchased and the digital home platform will automatically display all information known by Lowe's about that appliance.