Trip.com enhances loyalty program

Trip.com loyalty program members are now getting better rewars and perks as well as up to 20% off hotel bookings.

It has enhanced it loyalty program as part of its sixth anniversary celebration. Customers can sign up for free to become a Silver member to earn rewards and discounts on bookings. Membership tier upgrades are determined by the number of valid bookings made within 12 months.

Members who attain an upgrade by completing a certain number of bookings will have their new membership tier extended by one year from the date of their membership upgrade. Trip.com will reset membership tiers according to the member's most recent settlement date.

For all member tiers, a new Emergency Assistance will be introduced that offers customers comprehensive help services ranging from medical support to translation assistance, child repatriation, and assistance with missing baggage. This service is available in all English-language regions.

Platinum and Diamond members can enjoy an exclusive Priority Assistance for Calls & Chats service for high-priority and fast access to a live Trip.com agent; a VIP Customer Specialists service for access to prompt and specialized assistance that has all of the customer's travel details; and a Free Airport VIP Lounge Access (once per calendar year for Platinum members, twice per calendar year for Diamond members). The VIP service is available for the following countries and regions: Australia, Great Britain, Singapore, Korea, Japan, Hong Kong, Taiwan, Spain, Denmark, Italy.

Gold, Platinum, and Diamond tier members can now enjoy a full waiver of the train handling fee, using the No Refund Handling Fee for Trains feature (once, twice, and four times per calendar year, respectively).